the macspa md
Protect your mac files from a corrupt hard drive and malware attacks, worry free.
Sign up for a FREE One-Month Trial and a complimentary 30-minute consultation!
HOW IT WORKS:
1. Sign up on www.themacspa.com/memberships/
2. Download the software we send you prior to your appointment. We are happy to guide you!
3. Get your report! One of our friendly Mac experts will send your Mac health report and review during your phone consultation.
4. Enjoy a full month of worry-free maintenance.
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Watch how it works:
Mac Diagnostics and Automatic Mac Software Updates
You just might fall in love with this service. Many people have! Here’s more good news:
After your free month-long trial, you can keep The MacSpa M.D. for just $25/month. If you pay for a full year up front, it’s just $19/month ($228 for the year). Don’t waste any more time worrying about your computer! Sign up today for a FREE month of The MacSpa M.D. and find out what so many other Mac users with this service already know:
“The MacSpa MD has given me peace of mind with my computer/devices learning curve. The MacSpa MD does not just offer answers, Steve and Amy offer the kind of integrated approach I had all but given up on when calling for tech support and ending up with minimal assistance at best. The backup maintenance also provides an umbrella of peace of mind protection. Truly sherpas of technology!” -Karen G.
“The MacSpa is your Mac’s best friend and your best option for all things Apple.” — Connie D.
“Just wanted to let you know that my Mac is running much better. Thanks so much for your service and getting it done quickly. I have already told a few people how great you and your boutique are.” — Jim
“Thanks for the excellent job on my MacBook. You guys are definitely getting my business in the future. I’ll be sure to pass on your info to everyone in my network.” — Keith
“The MacSpa M.D. is an absolutely amazing service with great attention to detail!!!!” — Andy
Read more rave reviews at Yelp.
* Satisfaction Guarantee: The first 30 days of MacSpa M.D. are free. Billing begins in the second month, and service will continue uninterrupted until cancelled, based on annual Membership plan. Discounted rate is applied for annual subscribers. See full terms of service here.
FEATURES AND BENEFITS
- Save time from troubleshooting issues and constantly updating software.
- Save money from fewer service calls, maintenance visits, and catastrophic emergencies.
- Save the stress and frustration from never having to manage the tedious everyday tasks that interrupt your workflow and use up valuable time.
- Insure your Mac is performing, backing up, staying up to date, and free of malware and infections.
** PRICING (for INDIVIDUALS) **
Sign up for a special introductory rate of $19/month when paid for one year. (A la carte pricing is $25/month per computer.)
** FOR BUSINESS **
Schedule a free consultation and find out if this service is right for you and your Mac-based business!
MacSpa MD has 3 Components:
1. a diagnostic and reporting tool for alerting us of hardware or software problems and changes to the system;
2. an updating tool to eliminate the need to ever run your own manual software updates*, including Apple, Adobe, Microsoft Office software, and hundreds more. In addition, your Mac is regularly screened for malware, which can quickly be removed or quarantined if detected.
3. a remote-access component to allow easy screen sharing, or remote help when needed
By signing up for this service, which comes with all Mac Memberships, you can rest assured that only approved and tested updates will be deployed on your Mac. You can ignore nagging prompts for updates and continue working as normal. When you log out at night or during a break, M.D. will spring into action to get all routine maintenance done and software updates complete during downtime.
In addition, we will be just a click away with a custom icon in your Menu bar. You can easily submit a support request if you have any issues or concerns and we will respond as soon as possible.
What is The MacSpa M.D.?
The MacSpa M.D. is a type of managed service that is common in the Windows/PC world, but not yet as popular in the Mac world. We call it a “proactive maintenance plan.” It comes with all Mac Memberships so we can provide the most comprehensive support.
Who needs The MacSpa M.D.?
The MacSpa M.D. is good for anyone who values their time, and does not enjoy spending it troubleshooting little issues or downloading and installing updates. As software updates are required for security and are necessary more and more frequently, stopping for updates often gets in the way of productivity. As a result, important updates are ignored, or time is wasted attempting to download updates, restarting the computer, etc. It is also great for anyone who has been a victim of malware, as this can be very costly to remove manually. For the malware detection alone, this service pays for itself. It’s also great if you don’t have access to local tech support or want to spend less money on technicians to visit in person. There are a number of issues that can be handled remotely for a fraction of the cost of an on-site visit. It’s especially great for businesses who want to keep their employees up to date and working efficiently.
Does this take up a lot of space or memory on my computer?
Not at all. The very small and lightweight software installer has a quick one-time setup and quietly works in the background, sending status updates and running software updates as needed. It does a very good job of staying out of your way.
Do I have to do anything?
Once the quick initial setup is complete, the only thing you will need to do is log out of the computer occasionally. We recommend logging off at night so the work can happen by itself. If you forget to log out for a while, you will see a reminder to do so. Updates and maintenance cannot occur if the computer is shut down or in Sleep mode.
How do I know if it’s doing anything?
If it’s working correctly, you will barely notice it at all. You occasionally get a prompt to log out of your computer. When you do, the updating process happens automatically. The monitoring tool always checks for disk issues in the background and reports back to us. You will see fewer prompts for various software updates, as they will be happening automatically when you log out. If there is a problem, we will notify you or open a ticket so we can attempt to solve it. You may request a copy of your reports anytime, and we compile a summary at the end of each quarter to review with you.
What updates are being done?
All common updates for Apple and Adobe software, Microsoft Office, as well as hundreds of other popular software titles. If you have a less common application that is not getting updated, let us know and we may be able to add it for you. Some App Store software cannot be updated as it is linked to your Apple ID, so you will still need to update App Store purchases.
Why am I still seeing prompts for software updates? Aren’t you supposed to be keeping up with these?
We recommend dismissing prompts for updates and we will take care of it. Sometimes it takes a couple of weeks or more if we find any issues with that particular update. We will run the update when it has passed our testing phase. There have been times when it is advisable to skip one update and wait for the next one. In some cases, update prompts are from unknown sources and should be ignored. If you have any proprietary software that is not part of our update library, we may be able to add it for you. Some App Store software cannot be updated as it is linked to your Apple ID, so you will still need to update certain App Store purchases.
Can you spy on me?
We can only access your computer with permission and upon request, via a scheduled screen share or remote session. We may request your password for these sessions, and the computer has to be on and not sleeping. Other than that, the software runs by itself when you log out of the computer. We cannot “see” you or your computer’s screen or activity when we are monitoring our dashboards, just your computer’s health stats. You will see an indicator on your screen when we are connected. If you have any concerns about security or privacy, the remote access feature is optional, and it can be removed at any time.
What if I need additional help?
You will have a MD icon on your menu bar you can click to create a support ticket by email. This goes directly into our system and we respond as soon as possible with next steps. If you need troubleshooting or additional work, we will estimate pricing for you before performing any work.
What is included in the monthly price?
We get you set up with the initial install which takes 5-10 minutes. After that, you are receiving regular maintenance and updates, malware scan and removal, making sure your backup is working, among other diagnostic reporting. We alert you of any critical errors and review a summary of work completed at least once per quarter. Any projects, or issues that need to be addressed will be estimated separately.
What does the M.D. stand for?
Not only is the M.D. a play on the idea of a doctor, but also stands for “Managed Device.” Some of our clients call it the Mac Doctor (but of course that is a trademark we can’t officially use) 🙂
Feel free to give us a call or send an email, and we’ll be happy to answer your questions. We are constantly improving our service, and your feedback is welcome.
* We keep thousands of software titles up to date and deploy them so you don’t have to! There are some instances we cannot perform the updates.