Membership Terms and Conditions

  1. A valid U.S. credit card is required to sign up for any Membership and will be securely stored by The MacSpa’s merchant to be used for renewals, and additional customer purchases.
  2. The Membership level must be selected at the time of registration and can only be changed once per year on the Member Renewal Date by notifying The MacSpa prior to the Member Renewal Date.
  3. Member Credits and Included Classes can be used by any person who resides at the Member’s home address.
  4. The Member or other person who resides at the Member’s home address must be present at the Included Class in order to bring an additional guest.
  5. The MacSpa MD maintenance plan can be installed on one Mac that is owned by the Member. Additional Macs to be added to The Member’s account must be owned by individuals residing at the same physical address as the Member.
  6. Member Credits, whether purchased prior to or included with Membership do not expire as long as Member Dues have been paid.
  7. All accumulated credits will be forfeited immediately following cancellation or nonpayment of The Membership Dues.
  8. Member Credits may be used towards any Training, Projects, Phone/Remote Support or Mac Service at The MacSpa or on-site at the Member’s designated location.
  9. Member Credits will be billed in 15-minute increments. On-Site Visits require a minimum 1-hour time frame.
  10. Appointments scheduled outside of regular business hours (Monday-Thursday 9AM-6PM, Friday 9AM-5PM) will be assessed .5 Member Credits for every 1 Hour of real time in addition to the regular Credit Rate.
  11. Emergency visits not previously scheduled may be subject to 1 additional credit plus the regular rate.
  12. On-Site Visit charges will be calculated using Google Maps according to the distance to the Member’s designated location from The MacSpa located at 1738 Wynkoop St., Denver, CO 80202.
  13. Training Appointments should be arranged in advance by calling The MacSpa at 303-292-0049. Any Training Appointments cancelled with less than a 24 hour window will be subject to a 1 Credit Cancellation Fee.
  14. Monthly Memberships will be automatically billed and charged at the first or fifteenth of every month using the credit card on file. Annual Memberships will be automatically billed and charged on the Member Renewal Date every year using the credit card on file. If a Monthly Membership is cancelled prior to a year from sign-up date, it will be subject to an Early Termination Fee and all remaining Member Credits will be forfeited.
  15. All Memberships will be automatically renewed on the first or fifteenth of the month following Member Renewal Date at the prevailing Member Due rate using the credit card on file unless the Member provides notice of cancellation prior to the Member renewal date.
  16. The MacSpa reserves the right to adjust terms of this agreement at any time for any reason, and Members will be notified.
  17. Your satisfaction is guaranteed! Please speak with us if you have any questions or concerns.
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