Appointment Cancellation Policy
Individual or Business On-Site Appointments:
Because our schedules are busy and we plan for travel time and prep time, we require at least 24 hours notice for any changes to the scheduled appointment time. In the event of a cancellation under 24 hours, or a no-show, client will be billed for one hour of service, or have one hour deducted from prepaid time.
If you must cancel, we prefer you give us at least 24-hour notice. Please let us know if you will not be able to be present for a class you have signed up for. There are no refunds for missed classes.
If you purchased your class on CourseHorse, then our cancellation policy applies to your purchase. If you need help cancelling or have any questions, please visit the CourseHorse site in Denver and contact their customer service team.
There is no penalty for missing pre-scheduled diagnostic or drop-off appointments at our location, but we do appreciate a call if you aren’t able to make it!